FAQ

TEA

Steeping parameters are on the sample envelope, retail box (inner pouch), bulk bag, MIYABI can, and site listing (scroll down) for each tea.
These are our suggestions after rigorous testing. We cup our teas monthly to account for changes due to aging, storage and weather conditions, and other factors that affect tea. Generally, we advise steeping at higher weight for less time. Experimentation is encouraged.

QUICK TEMP GUIDE

MATCHA | 155ºF (68ºC) - 170ºF (76ºC)
STEAMED GREEN | 160ºF (71ºC) – 170ºF (76ºC)
PAN-FIRED GREEN | 170ºF (76ºC) – 180ºF (82ºC)
WHITE | 190ºF (88ºC) – 212ºF (100ºC)
LIGHT OOLONG | 180ºF (82ºC) – 195ºF (90ºC)
DARK OOLONG | 200ºF (93ºC) – 212ºF (100ºC) 
BLACK (RED) | 200ºF (93ºC) - 212ºF (100ºC)
SHENG (RAW) PU'ER | 200ºF (93ºC) – 212ºF (100ºC)
SHOU (RIPE) PU'ER | 212ºF (100ºC)
DARK (HEICHA) | 212ºF (100ºC)


COLD BREW

– Steep at a ratio of 1:3 (1 gram tea : 3 ounces water).
– Fill vessel with cool water.
– Steep overnight in refrigeration, or for 12 hours.

TEA CONCENTRATE
(use in tea lattes, to replace water in simple syrups, or other sig drink prep)

– Steep at a ratio of 1:2 (1 gram tea : 2 ounces water).
– Steep at suggested temperature (refer to label).
– Steep to-strength (5-10 minutes).

Why not? Matcha QIANDAO is one of our project teas—an effort to defy tea producing norms with our forward-thinking partners at origin. They're not just economy teas, though; kilo-for-kilo, these lots are often more expensive than the genuine article. 

QIANDAO is shaded 3 weeks, stone-milled, and produced with hybrid Japanese-Chinese cultivars. Plus, it's our only certified organic matcha. 

Project teas are an invitation to stretch our understanding of what makes tea, tea. But if you're not sold, we also carry Uji's finest.

EASTHILL TEA SPACE

Yes. Our space is open for walk-ins (sit-down tea service), carryout (tea + sig drinks), and private tastings.

Masks required.

As of 10.01.20

THURSDAY AND FRIDAY
1 – 7
SATURDAY AND SUNDAY
10 – 8

Yes! Book one here.

Organics and Sustainability

Wholesale

We take our partnerships seriously. If you feel your coffee shop or restaurant is a good fit, say hello.

Yes. In-person and virtual trainings are available.
Schedule a video chat with our educator:
claire@hugotea.com

Yes. From Mexico City to Kuwait to Kyoto, our relationship with specialty coffee abroad is unique and growing.
Bring Hugo Tea to your country.

We're working on a wholesale portal.

For now, contact: mail@hugotea.com

Reach us here: mail@hugotea.com

Shipping + Handling

Yes. If you want to place an international order, please contact us directly via this form. 

This includes wholesale partners who want to build their specialty tea program with Hugo Tea.

Yes. All domestic online orders over $40 ship for free.

Wholesale partners buying chai concentrate in bulk receive advantaged shipping.

Our office and warehouse in Kansas City, Missouri.

COMPANY

We're always looking for tea heads and coffee professionals to join us. Reach out!